Ode to the Warehouse Automater

122
Abbott and Costello

In reminiscence of the great comedy duo Abbott and Costello, I decide to help some youngsters understand the concepts of supply chain by adapting the skit for a humorous take on a discussion between a Production Manager and the Warehouse Manager.

I always explain to my clients that the first step in a successfully optimized supply chain are the people working in it. In other words, the professional and personal approach of each individual will either hinder or further a supply chain. Essentially, a supply chain is only as good as its weakest link, and the weakest link is usually someone in the process.

So, the first step in understanding a process is knowing the people in it, and this is where the Optimization manager comes unstuck.

In this skit there are two people:

Joan, the Optimization manager, and Ivan the new Warehouse manager. Ivan has come to Joan to ask about the team that he brought in to manage as she optimizes the system, here is how the discussions went:


Joan: Well Ivan, I’m going to the new warehouse with you. You know that Ahmed Musar, gave me a job as Optimization Manager and to work with you as their new Warehouse manager.

Ivan: Look Joan, if you’re the Optimization manager, you must know all the staff.

Joan: I certainly do.

Ivan: Well you know I’ve never met the guys. So you’ll have to tell me their names, and then I’ll know who’s working at which stations.

Joan: Oh, I’ll tell you their names, but you know it seems to me they give these employees now-a-days very peculiar names.

Ivan: You mean funny names?

Joan: Strange names, pet names…like Dizzy Dean…

Ivan: His brother Daffy.

Joan: Daffy Dean…

Ivan: And their French cousin.

Joan: French?

Ivan: Goofè.

Joan: Goofè Dean. Well, let’s see, we have on the team, Who’s on the receiving bay, What’s on the gantry, I Don’t Know is on the forklift…

Ivan: That’s what I want to find out.

Joan: I say Who’s on the receiving bay, What’s on the gantry, I Don’t Know’s on the forklift.

Ivan: Are you the Optimization manager?

Joan: Yes.

Ivan: You gonna be the trainer too?

Joan: Yes.

Ivan: And you don’t know the fellows’ names?

Joan: Well I should.

Ivan: Well then who’s on the receiving bay?

Joan: Yes.

Ivan: I mean the fellow’s name.

Joan: Who.

Ivan: The guy on the receiving bay.

Joan: Who.

Ivan: The receiving bay employee.

Joan: Who.

Ivan: The guy supervising…

Joan: Who is on the receiving bay!

Ivan: I’m asking YOU who’s on the receiving bay.

Joan: That’s the man’s name.

Ivan: That’s who’s name?

Joan: Yes.

Ivan: Well go ahead and tell me.

Joan: That’s it.

Ivan: That’s who?

Joan: Yes.

PAUSE

Ivan: Look, you gotta receiving bay employee?

Joan: Certainly.

Ivan: Who’s supervising the receiving bay?

Joan: That’s right.

Ivan: When you pay off the receiving bay employee every month, who gets the money?

Joan: Every dollar of it.

Ivan: All I’m trying to find out is the fellow’s name on the receiving bay base.

Joan: Who.

Ivan: The guy that gets…

Joan: That’s it.

Ivan: Who gets the money…

Joan: He does, every dollar. Sometimes his wife comes down and collects it.

Ivan: Who’s wife?

Joan: Yes.

PAUSE

Joan: What’s wrong with that?

Ivan: Look, all I wanna know is when you sign up the receiving bay employee, how does he sign his name?

Joan: Who.

Ivan: The guy.

Joan: Who.

Ivan: How does he sign…

Joan: That’s how he signs it.

Ivan: Who?

Joan: Yes.

PAUSE

Ivan: All I’m trying to find out is what’s the guy’s name on the receiving bay base.

Joan: No. What is on the gantry.

Ivan: I’m not asking you who’s on the gantry.

Joan: Who’s on the receiving bay.

Ivan: One location at a time!

Joan: Well, don’t change the employees around.

Ivan: I’m not changing nobody!

Joan: Take it easy, buddy.

Ivan: I’m only asking you, who’s the guy on the receiving bay?

Joan: That’s right.

Ivan: Ok.

Joan: All right.

PAUSE

Ivan: What’s the guy’s name on the receiving bay?

Joan: No. What is on the gantry.

Ivan: I’m not asking you who’s on the gantry.

Joan: Who’s on the receiving bay.

Ivan: I don’t know.

Joan: He’s on the forklift, we’re not talking about him.

Ivan: Now how did I get on the forklift?

Joan: Why you mentioned his name.

Ivan: If I mentioned the forklift employee’s name, who did I say is driving the forklift?

Joan: No. Who’s supervising the receiving bay.

Ivan: What’s on the receiving bay?

Joan: What’s on the gantry.

Ivan: I don’t know.

Joan: He’s on the forklift.

Ivan: There I go, back on the forklift again!

PAUSE

Ivan: Would you just stay on the forklift and don’t go off it.

Joan: All right, what do you want to know?

Ivan: Now who’s driving the forklift?

Joan: Why do you insist on putting Who on the forklift?

Ivan: What am I putting on the forklift.

Joan: No. What is on the gantry.

Ivan: You don’t want who on the gantry?

Joan: Who is on the receiving bay.

Ivan: I don’t know.

Joan & Ivan Together: The forklift!

PAUSE

Ivan: Look, you got an ERP specialist?

Joan: Sure.

Ivan: The ERP Specialist’s name?

Joan: Why.

Ivan: I just thought I’d ask you.

Joan: Well, I just thought I’d tell ya.

Ivan: Then tell me who’s handling ERP.

Joan: Who’s supervising the receiving bay.

Ivan: I’m not… stay out of the bay zone! I want to know what’s the guy’s name in ERP?

Joan: No, What is on the gantry.

Ivan: I’m not asking you who’s on the gantry.

Joan: Who’s on the receiving bay!

Ivan: I don’t know.

Joan & Ivan Together: The forklift base!

PAUSE

Ivan: The ERP specialists name?

Joan: Why.

Ivan: Because!

Joan: Oh, he’s on kitting.

PAUSE

Ivan: Look, You gotta manual stacker on this team?

Joan: Sure.

Ivan: The manual stackers name?

Joan: Tomorrow.

Ivan: You don’t want to tell me today?

Joan: I’m telling you now.

van: Then go ahead.

Joan: Tomorrow!

Ivan: What time?

Joan: What time what?

Ivan: What time tomorrow are you gonna tell me who’s the manual stacker?

Joan: Now listen. Who is not the manual stacker.

Ivan: I’ll break your arm, you say who’s on the receiving bay! I want to know what’s the manual stackers name?

Joan: What’s on the gantry.

Ivan: I don’t know.

Joan & Ivan Together: The forklift!

PAUSE

Ivan: Gotta a quality controller?

Joan: Certainly.

Ivan: The QC’s name?

Joan: Today.

Ivan: Today, and tomorrow’s the manual stacker.

Joan: Now you’ve got it.

Ivan: All we got is a couple of days on the team.

PAUSE

Ivan: You know I’m a manual stacker too.

Joan: So they tell me.

Ivan: I get behind the console to do some fancy processing, Tomorrow’s manual stacker on my team and a truck drives in. Now the truck unloads the order. When he unloads the order, me, being a good manual stacker, I’m gonna unload the truck at the receiving bay base. So I pick up the cases and pass it to who?

Joan: Now that’s the first thing you’ve said right.

Ivan: I don’t even know what I’m talking about!

PAUSE

Joan: That’s all you have to do.

Ivan: Is to unload the cases onto the receiving bay base.

Joan: Yes!

Ivan: Now who’s got it?

Joan: Naturally.

PAUSE

Ivan: Look, if I unload the cases on to the receiving bay base, somebody’s gotta get it. Now who has it?

Joan: Naturally.

Ivan: Who?

Joan: Naturally.

Ivan: Naturally?

Joan: Naturally.

Ivan: So I pick up the case and I pass it to Naturally.

Joan: No you don’t, you pass the case to Who.

Ivan: Naturally.

Joan: That’s different.

Ivan: That’s what I said.

Joan: You’re not saying it…

Ivan: I pass the case to Naturally.

Joan: You pass it to Who.

Ivan: Naturally.

Joan: That’s it.

Ivan: That’s what I said!

Joan: You ask me.

Ivan: I pass the case to who?

Joan: Naturally.

Ivan: Now you ask me.

Joan: You pass the case to Who?

Ivan: Naturally.

Joan: That’s it.

Ivan: Same as you! Same as YOU! I pass the case to who. Whoever it is passes the case and the guy runs to the gantry. Who picks up the case and delivers it to What. What moves it to I Don’t Know. I Don’t Know returns it back to Tomorrow, Triple play. Another guy gets up and passes a big crate to Because. Why? I don’t know! He’s on the forklift and I don’t give a darn!

Joan: What?

Ivan: I said I don’t give a darn!

Joan: Oh, that’s our cleaner.


Here is the link to the original Aboott and Costello “Who’s on First” skit: https://www.youtube.com/watch?v=kTcRRaXV-fg